Terms of Service
Welcome to Motty Mobile Tyres (accessible at https://mottymobiletyres.ie/). These Terms of Service (“Terms”, “Agreement”) govern your relationship with Motty Mobile Tyres (“us”, “we”, or “our”) and apply to all visitors, users, and clients who access our website or utilize our mobile tyre repair, replacement, and roadside assistance services within the Republic of Ireland (including Dublin and Cork).
By accessing our website or booking our services via telephone, WhatsApp, online booking forms, or email, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

1. Our Services
Motty Mobile Tyres provides on-site mobile tyre fitting, emergency roadside tyre repair and replacement, wheel balancing, locking wheel nut removal, and car jumpstart assistance.
• Services are rendered directly at your designated location (home, workplace, or roadside).
• We make every effort to provide accurate Estimated Times of Arrival (ETA), but ETAs are guidelines only and may be influenced by traffic, weather, or previous emergency delays.

2. Bookings, Quotations, and Pricing
• Quotations: Any price quote provided over the phone, text, or email is based strictly on the vehicle and tyre information provided by you (e.g., tyre size, vehicle make/model). If the information provided is incorrect, we reserve the right to amend the final price or refuse service.
• Pricing & VAT: All prices quoted to retail consumers are inclusive of Irish VAT at the prevailing statutory rate unless explicitly stated otherwise. Commercial/B2B quotes may be stated exclusive of VAT.

• Emergency Fees: Emergency call-out charges (especially out-of-hours, night-time, or bank holiday call-outs) will be clearly communicated to you before dispatching a technician. By authorizing the dispatch, you agree to pay the agreed call-out fee.

3. Cancellations and “No-Show” Policy
In accordance with EU Consumer Rights rules regarding on-site emergency or distance-booked immediate services:

• Immediate/Emergency Dispatch: If you request an emergency roadside or immediate dispatch and a technician is sent out to your location, you lose your statutory 14-day right of cancellation once performance of the service has begun (i.e., once the vehicle is dispatched).
• Cancellation Fee: If you cancel a booking after our technician has already been dispatched to your location, a standard call-out/dispatch fee will apply to cover fuel and labor costs.
• No-Show: If our technician arrives at your specified location and you are not present, or if you refuse the service upon arrival without valid legal grounds, the full call-out fee and any specific handling costs will remain payable.

4. Payment Terms
• Payment is due immediately upon completion of the service on-site.
• We accept valid Debit/Credit Cards (via our secure mobile chip-and-pin terminals) and Cash.
• Title to any goods or parts supplied (including tyres, valves, and balancing weights) does not pass to the customer until full payment has been successfully received by Motty Mobile Tyres.

5. Customer Responsibilities & Safety
To ensure a safe and successful service, the customer agrees to provide:
• Accurate Location: Precise geographical information or a digital pin location (e.g., via WhatsApp) if stranded on roadsides.
• Safe Working Environment: A safe, hard, and level ground surface where our technician can securely jack up the vehicle. We reserve the right to refuse service if the location is deemed highly hazardous by our technician (e.g., live lanes of a dangerous motorway without Garda/TII support).
• Locking Wheel Nut Key: If your vehicle is fitted with locking wheel nuts, you must provide the correct key. If you do not have it and request our “Locking Wheel Nut Removal Service,” we will make every professional effort to remove it, but we are not liable for accidental, unavoidable damage to a degraded or overtightened wheel nut during forced removal.

6. GDPR & Data Privacy (EU Compliant)
We take your privacy seriously. Your personal data is handled in strict accordance with the General Data Protection Regulation (GDPR) (EU 2016/679) and the Irish Data Protection Acts 1988–2018.
• Data We Collect: When you book a service, we collect limited personal data required strictly for the performance of the contract: your name, telephone number, vehicle registration plate, tyre dimensions, and location.
• Purpose of Processing: We process this data only to fulfill your service request, process your payment, and comply with Irish tax laws (revenue reporting).
• Data Retention: We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
• Third Parties: Your data is never sold or shared for third-party marketing. It is only shared with essential data processors (such as our secure card payment merchant providers or accounting software) operating under strict data security agreements.
• Your Rights: Under the GDPR, you have the right to access, rectify, or request the erasure of your personal data, as well as the right to restrict or object to certain types of processing. To exercise these rights, please contact us at info@mottymobiletyres.ie.
• For a comprehensive breakdown of how we manage cookies, analytics, and data tracking, please view our full [Privacy Policy].

7. Warranties and Limitation of Liability
• Statutory Rights: Nothing in these Terms affects your statutory rights as an EU consumer regarding faulty goods or services not performed with reasonable care and skill.
• Workmanship Warranty: All puncture repairs are carried out to BSAU-159 standards and are warrantied for the natural life of the tread, provided no new puncture occurs and the tyre is maintained at correct pressures.
• Limitation: To the maximum extent permitted by Irish law, Motty Mobile Tyres shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, loss of business opportunity, or car rental costs) resulting from delays, traffic conditions, or mechanical issues encountered during roadside service delivery. Our total liability under any contract shall not exceed the price paid for the specific service.

8. Governing Law and Dispute Resolution
These Terms shall be governed, construed, and enforced in accordance with the laws of the Republic of Ireland.
If a dispute arises, we encourage you to contact us directly to find an amicable solution. If a resolution cannot be reached, consumers have the right to submit a complaint via the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr or seek remedy through the Irish Small Claims Courts.

9. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate changes by updating the “Last Updated” date at the top of this page. Your continued use of our website or services following any changes constitutes your formal acceptance of the new Terms.

10. Contact Us
If you have any questions about these Terms of Service or our data protection practices, please contact us:
• Company Name: Motty Mobile Tyres
• Operating Regions: Dublin, Cork, and surrounding areas (Republic of Ireland)
• Phone: +353 87 397 9537
• Email: Mottymobiletyres@gmail.com