Privacy Policy & Confidentiality Agreement

Last Updated: May 21, 2026

Motty Mobile Tyres (“we”, “us”, or “our”) operates the website https://mottymobiletyres.ie/ and provides on-site mobile tyre fitting, emergency roadside repairs, and roadside assistance across Dublin and Cork.

We are committed to maintaining the highest standards of confidentiality, data integrity, and privacy for all our customers, visitors, and commercial clients. This document outlines our legal binding agreement regarding how we process, protect, and maintain the strict confidentiality of your personal, vehicular, and location data in accordance with the EU General Data Protection Regulation (GDPR) (Regulation EU 2016/679) and the Irish Data Protection Acts 1988–2018.

1. Our Confidentiality Commitment

We recognize that when you request an emergency roadside call-out or residential concierge service, you entrust us with sensitive details, including your precise real-time location, home or workplace address, vehicle registration details, and contact information.

We solemnly agree and guarantee that:

• All personal information, vehicle logs, and spatial location data provided to us will be treated as strictly confidential.
• We do not sell, rent, swap, or distribute your confidential information or data histories to any third-party marketing firms.
• Access to your operational information is strictly restricted to authorized technicians and dispatch staff who require it solely to fulfill your requested tyre service.

2. Data We Collect & Process (The “Data Controller”)

For the purposes of the GDPR, Motty Mobile Tyres acts as the Data Controller for the information you provide. To execute our mobile services, we collect the following minimum data subsets:

• Identity Data: First name, surname, or corporate business name.
• Contact Data: Telephone number, email address, or billing address.
• Geographic & Location Data: Your real-time roadside coordinates, digital pins (e.g., via WhatsApp or SMS), home driveway address, or corporate parking lot location.
• Vehicle Data: Vehicle make, model, registration plate number, and exact tyre specifications (e.g., 205/55 R16).
• Financial Data: Payment card details processed securely at the roadside via encrypted chip-and-pin terminals (we do not store raw card numbers on our servers).

3. Lawful Bases for Processing Your Data

Under Article 6 of the GDPR, we only process your confidential data using valid legal justifications:

1. Performance of a Contract: Processing is strictly necessary to dispatch a technician, locate your stranded vehicle, and execute the requested tyre repair or replacement.
2. Legal Obligation: Retaining invoice records, transaction histories, and tax data to comply with the Irish Revenue Commissioners.
3. Legitimate Interests: Ensuring network security, preventing fraudulent call-outs, and improving our response times across Dublin and Cork.

4. How We Safeguard and Store Confidential Data

We implement robust technical and organizational security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorized manner:

• Encryption: Our website operates strictly under HTTPS encryption. All data transmissions via online booking forms are securely encrypted.
• Secure Roadside Terminals: All financial transactions on-site utilize PCI-DSS-compliant mobile payment terminals.
• Data Minimization: We only keep your location data for the time required to complete the service and clear the operational log.
• Data Retention Limits: Financial and invoice logs are retained for 6 years in compliance with Irish statutory tax legislation, after which they are securely deleted or irreversibly anonymized.

5. Third-Party Disclosures & Data Processors

To provide our mobile services, we partner with specialized service providers (known as Data Processors under GDPR) who are bound by matching, ironclad confidentiality agreements. Your data may be shared with:

• Internal Dispatch Teams: Technicians navigating to your location.
• Payment Gateways: Secure merchant systems processing your debit/credit cards at the roadside.
• Cloud Hosting & SMS Providers: Secured EU-based servers powering our customer scheduling software and dispatch notification alerts.

We ensure all third-party processors maintain data safeguards that match our own high standards. We do not transfer your personal data outside the European Economic Area (EEA).

6. Your Rights Under the GDPR

As an EU citizen or resident, you possess comprehensive statutory rights regarding your confidential information. You can exercise these rights at any time:

• Right of Access: You can request a copy of all personal and operational data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete vehicle or contact details.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal records, provided they are no longer required for legal tax compliance or contract completion.
• Right to Restrict or Object to Processing: You have the right to limit or object to how we handle your data in specific scenarios.
• Right to Data Portability: You can request a digital transfer of your personal data to another service provider.

To exercise any of your rights, please submit a written request to our Data Protection representative at Mottymobiletyres@gmail.com. We will respond to all valid requests within 30 days free of charge.

7. Direct Contact & Complaints

If you have any questions regarding this Confidentiality Agreement, our data storage practices, or wish to file a formal inquiry, please contact us directly:

• Entity Name: Motty Mobile Tyres
• Primary Contact Email: Mottymobiletyres@gmail.com
• Phone Service: +353 87 397 9537
• Territory: Dublin & Cork, Republic of Ireland

If you believe we have handled your data unlawfully or violated your confidentiality, you have the statutory right to lodge a formal complaint with the Irish Data Protection Commission (DPC) by visiting www.dataprotection.ie.